Annual Subscription Renewal
Our software is provided under an annual subscription model. To ensure uninterrupted access to the software and its services, customers are required to renew their subscription before the current subscription period expires.
What happens if the renewal payment is overdue?
If the annual renewal payment is not received by the due date:
- The customer account may be temporarily suspended.
- Users may no longer be able to access the software and its features.
- Services such as updates, technical support, integrations, and other subscription-based services may also be suspended.
- The account and associated data will remain subject to our applicable retention and service policies.
- Once the outstanding payment is settled and the subscription is renewed, access can be restored according to our service terms.
Avoid Service Interruption
To keep your business operations running without interruption, we recommend completing your annual renewal payment before the subscription expiry date.
Need Help With Your Renewal?
If you have any questions about your renewal, payment, invoice, or account status, please contact our support team. We will be happy to assist you.